To use my experience and skills to obtain a position that will serve to benefit myself and employer mutually.

01/2009 - Present

Self-Employed, Farmville, North Carolina United States

Independent Contractor

Worked on assignment in a call center situation from home. Duties included answering the phone via an IP agent and working from a virtual desktop, assisting customers with their questions, taking compliments and complaints, taking and processing orders, helping customers with technical support, billing, sales, data entry, transferring calls, looking up information on multiple data bases as well as the Internet, and sending e-mails as called for.

07/2008 - 01/2009

National Telecommuting Institute Inc., Boston, MA

Virtual Call Center Agent

Worked on assignment in a call center situation from home. Duties included answering the phone via an IP agent, assisting customers with their questions, taking compliments and complaints, data entry, transferring calls, looking up information on multiple data bases, and sending e-mails as called for.

03/1998 - 07/2002

Telesec Corestaffing, Gaithersburg, MD United States

Clerical/Data Entry Contractual Employee

Receptionist duties, computer data entry, typing, invoicing, and the operation of fax and copy machines.

02/1998 - 04/1998

Dress Barn, Gaithersburg, MD United States

Sales Associate

Duties entailed setting up displays, handling sales, cashiering, stocking merchandise, and helping with the inventory management

12/1997 - 03/1998

Mother Time Maternity, Gaithersburg, MD United States

Assistant Manager

In charge of balancing cash in-take on a daily basis.  Assisted manager when called for, received in shipments, performed fittings of intimate apparel, handled sales, cashiering, stocking merchandise and setting up displays.

10/1997 - 03/1998

Manpower, Gaithersburg, MD United States

 Clerical/Mortgage Loans Contractual Employee

Responsible for handling post-mortgage documents, packing, and shipping the same to the proper parties, scheduled loan closings, computer data entry, running reports, heavy filing and heavy use of a copy machine.

08/1996 - 07/1997

Holiday Inn, Gaithersburg, MD United States

PBX Operator

Operator of a 5 line telephone system, responded to telephone inquiries and resolved problems, booked customer reservation and handled guests requests, sorted mail and distributed to appropriate parties.

05/1994 - 01/1996

Smokey Glen Farm Barbequers Inc., Gaithersburg, MD United States

Caterer

Complete operation of ongoing outdoor barbecue picnics including food preparation, cooking and serving as well as running games, raffles, rides, etc. which were mainly booked by large companies.

2014 - Present

Miller-Motte College, Greenville, NC United States 

Medical Assisting

Document Processing

2008 - 2011

University of Phoenix, Axia College, Phoenix, AZ United States 

Psychology

• Contemporary Business Communication

• Research Writing

• Human Resource Management

• Nutrition 

1992 - 1996

Seneca Valley High School, Germantown, MD United States 

High School Diploma

Was a member of the Symphonic, Concert, Jazz and Marching Bands as well as Students Against Drunk Driving (S.A.D.D.)

• Proficient with Microsoft Word and Outlook but can use the entire Microsoft Office Suite.

• Proficient with using the Internet

• Have done training for technical support

• Have experience with Operating Systems other than Windows

• Excellent Customer Service skills including completion of a customer service course called Signature Training

• Very accurate when it comes to data entry

• Very good Creative Writing Skills

• Have some limited experience with Website building and maintenance