I desire a position in an office setting/customer service field. I prefer a position that requires a high level of responsibility focusing on customer interactions while working with a well organized, professional staff.

12/2011 - Present

Alorica INC.

Business Solution Specialist

I completed a 9 week, web-based training from home to become a certified Business Solution Specialist. I assist business customers with their accounts and fix any discrepancies. I also assisted customers with Tier 1 troubleshooting if their equipment was not functioning correctly.

09/2010 - 03/2011

Kelly Services

Customer Service Representative

This was temporary position I trained for a tax software company. I completed a 6 week training to certify with the company's offered product; which would lead me to assist customers with their accounts and any issues they would have with the installation process.

02/2009 - 06/2010

Ryla Teleservices

Customer Service Representative

This Customer service position I trained for was to assist Verizon wireless customers with their bills, device troubleshooting, and account specifics. I completed a 7 week training to certify me as capable to complete the job i trained for which lead me to complete campaigns for time spent while working for the company.

10/2008 - 05/2009

Family Dollar

This was a part-time position I trained for to assist the current manager with opening and closing the store, training new employees hired under myself, opening ans closing store deposits, as well as training new employees hired under myself to serve consumers during store hours. This job also entailed in placing inventory orders and stocking the store with needed merchandise.

01/2006 - 01/2007

Prestige Staffing

Medicaid Support Clerk

This job was created to assist the lead Medicaid agents with verifying Medicaid eligibility for outpatient surgery, creating approved insurance claims, and contacting commercial insurance companies for additional insurance coverage.

Chattahoochee Technical College 

Pratical Nursing  GPA: 3.2

I have worked in Administrative, Customer Service and Hospitality industries to become extremely organized. I am able to prioritize and manage multiple and diverse request. Aptitude to handle multiple task simultaneously and in an extremely fast-paced environment. Possess strong written and verbal communication skills and able to communicate all levels of management.